VIVOSUN your one-stop hydroponic store for growing. All products we sell are brand new and come with Industrial Best Warranty. We guarantee our customers protection from defective products. If you have a warranty inquiry on any item purchased from VIVOSUN, we for sure can help you to solve the problem.
Warranty Request Process:
Send us an email to firstname.lastname@example.org with your order number, the defective products, and the defective descriptions. We will find the best way for you to fix the problem.
30-DAY MONEY-BACK GUARANTEE
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND. Customers have to send us an email with the pictures of the products or shipping box. After confirming, a shipping label will be send to our customers for returning.
If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or REFUND.
Please note: Any provided shipping labels must be used within 20 days of purchase.
FOR PURCHASES MADE THROUGH OTHER RETAILERS
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of VIVOSUN products is strictly prohibited.