Refunds and Exchanges

30-Day Return for Any Reason; 12-Month Warranty

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

If you need to return it, you can go to our homepage and click"CONTACT US", we will try our best to respond within 24 hours.

All of our VIVOSUN products come with a hassle-free warranty. Please note this page is for purchases made through our website or our VIVOSUN store on sites such as Ebay and Amazon. For purchases made through our authorized resellers, please contact them directly.