About Shipping

  • Shipping Method

      We offer variety shipping options

      Standard U.S. 4~14 business days after shipping (may take up to 21 business days)

      Expedited U.S. 2~6 business days after shipping

      Two-day U.S. 2 business days after shipping 

      One-day U.S. 1 business days after shipping

 

      But due to the COVID-19 delivery might be delayed.      

  • Shipping Zone

      At present, we only support shipping items to the United States, and we will support shipping to more regions in the future.

      Tips:We do not currently support shipping to these states:
      American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico,                 Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

  • Can I track my order?

      Yes.
      On the one hand, we will send the order confirmation to your email box when you submit your order.
      On the other hand, we will send the tracking number and website to you once your item is sent.
      Also you can log in and check the order status.

 

FAQs

About Product

  1. How is the quality of your products?

    VIVOSUN is one of the top global indoor gardening and hydroponic manufacturers and suppliers. We are committed to providing superior quality product and efficient customer service.

    2. I don't know how to install the product

Don’t worry,many product come with the installation guide. Also, you can click the “MANUALS” on the footer of our website.

ABOUT ACCOUNT

  1. How do I register?

Firstly,you can click the “LOGIN”.
Secondly,please click the “Sign up” and fill the information.
Please remember the email address and password and use it to log in.

    2. I forget the password.

If you forget the password,please go to the page of the LOGIN,and click the “Forgot your password?” and follow the step is ok.

 


WARRANTY

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

FOR PURCHASES MADE THROUGH OTHER RETAILERS

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of VIVOSUN products is strictly prohibited.

 

 


Refunds and Exchange

30-DAY RETURN FOR ANY REASON; 12-MONTH WARRANTY

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

If you need to return it, you can go to our homepage and click"CONTACT US", we will try our best to respond within 24 hours.

All of our VIVOSUN products come with a hassle-free warranty. Please note this page is for purchases made through our website or our VIVOSUN store on sites such as Ebay and Amazon. For purchases made through our authorized re-sellers, please contact them directly.

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