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Received the Wrong Item

Email Support


Phone Support



9:00 - 17:00 PST Monday - Friday

If we've sent you something you didn't order, we want to get the correct item to you as fast as possible.

To get started:

1) Email us at official@vivosun.com with your order number

2)Send us the pictures of the wrong product you received, include all labels that stick on the shipping box

3) Pick your preferred solution (refund or replacement)

4) We’ll provide return instructions

Be sure to complete this process within 30 days of the delivery date.

Added to cart :
Add to cart failed :
prouduct successfully added to wishlist !